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Advanced Collections - Search Performance Issue when Searching on Sales Order (Doc ID 2057704.1)

Last updated on FEBRUARY 19, 2019

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Collections Performance

Searching on Sales Order number is taking hours to return the results


The page should return the result in a few seconds

Steps to Reproduce

Responsibility: Collections responsibility
Navigation: Search > Select Customer By - Transaction
1. Enter Sales Order number
2. Enable 'Include inactive'
3. Click Search


Tkprof shows the following as the top SQL statement:

 

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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