ORA-01403 Error When Saving Exceptions On The Service Availability Form

(Doc ID 2057746.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to populate the Service Availability form with the Item value and corresponding product exceptions and save. the following error is thrown


ERROR
-----------------------
Error ORA-01403: no data found
--------------------------------------------------------------
FRM-40735: KEY-COMMIT trigger raised unhandled exception ORA-01843.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Service Contracts (R)
Service Availability form (N)
Input Item and product exceptions and save

BUSINESS IMPACT
-----------------------
Due to this issue, users cannot update the Service availability form

Cause

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