Drop Ship Orders Unable To Generate IB Instance And Error "Passed parameter (xxxxxxx) with quantity not equal to 1" (Doc ID 2058113.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Support Codes

Drop Ship Orders unable to generate IB instance during interface to IB
the following error occurs.

ERROR
-----------------------
Passed parameter (3377768) with quantity not equal to 1 Passed object is associated with non-serialized and non ATO-PTO item
(object_id=3377768)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Complete drop shipment transaction.
2. Transactions fail to interface to IB


Cause

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