R12:AP: ISupplier - Error When Attempting to Create Credit Memo for POs with More Than 1 Line: "You cannot enter an amount which will make the invoice amount more than zero. Please re-enter." (Doc ID 2058361.1)

Last updated on FEBRUARY 27, 2019

Applies to:

Symptoms

In Oracle Payables, when a user attempts to create credit memo for POs with more than 1 line using the ISupplier Portal, the following error occurs:

The issue can be reproduced at will with the following steps:

Navigate to ISupplier Portal
1. Go to Invoices tab
2. Create invoices
3. Create PO matched invoices
4. search for a PO which has 2 lines and some quantity of each lines is already invoices
5. select both lines and click on next
6. provide remit to site and choose invoice type as credit
7. provide quantity as -1 on first line
8. Error "You cannot enter an amount which will make the invoice amount more than zero.Please re-enter" appears

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.