Last updated on SEPTEMBER 22, 2016
Applies to:Oracle Customer Support - Version 12.2.4 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.
When creating a Service Request for some customers, users receive an error message.
(R) Customer Support Specialist
(N) Agent Dashboard
- Create SR
- Customer = ABC
- Contact = null
- Product = null
- Credit Hold = null
=> Error occurs.
Unable to find an object with the name - creditHoldVORow
What is Working:
It is working fine for some Customers
For that customer, the "Credit Hold" value is "No" - rather than null like the other customers failing.
- Unable to proceed with SR creation for certain customers.
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