Service Start Dates Not Populating. Lines Stuck In Awaiting Invoice Interface - Incomplete Data (Doc ID 2058404.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.1 version, Transaction Fulfillment

When attempting to invoice orders with service lines,
the following error occurs.

ERROR
-----------------------
Awaiting Invoice Interface - Incomplete Data


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Attempt to invoice an order that contains service lines
3. See error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot invoice orders that contain service lines.

Cause

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