12.1.3 After Cloning Users Are Unable To Login To Applications With Error 'Unable To Generate Forwarding URL. Exception: Java.lang.NullPointerException' (Doc ID 2058522.1)

Last updated on OCTOBER 31, 2016

Applies to:

Oracle Applications Framework - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Applications Technology Stack - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Applications Manager - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, User Login issues after a clone

Login to E-Business fails after a clone for Internet Explorer browser with the following error:

ERROR

Unable to generate forwarding URL. Exception: java.lang.NullPointerException


The clone was to new infrastructure servers, and in the source instance user can login successfully.

After checking the browser URL it appears the forms servlet is attempting to open a URL referencing the hostname of the server, instead of the virtual name for the instance.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Perform a clone of an existing instance to new hardware

2. Attempt to login to E-Business suite from Internet Explorer

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Due to this issue, users cannot access application.

Cause

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