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System Forces The User To Select The Counter Again Though Default Counter Has Been Set In Physical Tag Counts(INVADPTE) (Doc ID 2058728.1)

Last updated on DECEMBER 26, 2020

Applies to:

Oracle Inventory Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

EXPECTED BEHAVIOR
-----------------------
System should default the counter from header and should allow users to go to next line when there are same employee names with different employee number

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Internal Test Case.

1. Define Physical Inventory 'DK-Physical Inventory' specific to Organization in a Non WMS enabled Organization.
2. Click on snapshot, program 'Freeze physical inventory' will be run.
3. Generate physical inventory tags.
4. Physical Inventory Tag counts form. Select Default Counter 'Lname1, Ms. Pat' (Employee Number XX)
5. Enter the count quantity for the first tag and then go to second line.
6. No issues if there is only one employee name.
7. Select Default Counter Lname2, Mr. John (Employee Number - XX) and there is one more record with same employee name with different employee number as follow :

     Employee Name -
     Lname2, Mr. John (Employee Number - XX)
     Lname2, Mr. John (Employee Number - XXXX)

8. Enter the Count Quantity for the first tag and see that Counted By is defaulted to 'Lname2, Mr. John'
9. Press the down arrow to enter count quantity for the next line, system forces the user to select the counter again though default counter has been set.
10. Once select the counter, system allows to go to the next line.

NOTE:
In the images above and/or the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance). Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

Cause

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In this Document
Symptoms
Cause
Solution
References


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