Error 'This Person Has An Active Life Event That Has Not Been Completed' in Self Service Benefits (Doc ID 2058800.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Advanced Benefits - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On 12.2.5 version, Advanced Benefits

When attempting to access Employee Self-Service > Benefits, the following error occurs:

ERROR
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This person has an active life event that has not been completed. Please complete the existing life event before attempting an unrestricted enrollment.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to responsibility Employee Self Service.
2. Select the Benefits function.
Error occurs.

SETUP
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In this scenario, the participant has added a contact on a past date (more than 31 days from current) and there is a detected Advanced Benefits life event (Add Dependent).

The participant in accessing Self-Service with the intention to make Standard Benefit (Unrestricted) enrollments into a retirement plan.

Customer is using a 31 day Timeliness on the Add Dependent life event with Evaluation of "Void Potential Life Event".

It is expected that when the participant accesses Self-Service, the Add Dependent life event will become voided, per the Timeliness setup, and the participant will continue with Standard Benefit enrollments.

Cause

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