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Error 'This Person Has An Active Life Event That Has Not Been Completed' in Self Service Benefits (Doc ID 2058800.1)

Last updated on JULY 24, 2019

Applies to:

Oracle Advanced Benefits - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

When attempting to access Employee Self-Service > Benefits, the following error occurs:

ERROR
This person has an active life event that has not been completed. Please complete the existing life event before attempting an unrestricted enrollment.


STEPS
The issue can be reproduced at will with the following steps:
1. Go to responsibility Employee Self Service.
2. Select the Benefits function.
Error occurs.

SETUP
In this scenario, the participant has added a contact on a past date (more than 31 days from current) and there is a detected Advanced Benefits life event (Add Dependent).

The participant in accessing Self-Service with the intention to make Standard Benefit (Unrestricted) enrollments into a retirement plan.

Customer is using a 31 day Timeliness on the Add Dependent life event with Evaluation of "Void Potential Life Event".

It is expected that when the participant accesses Self-Service, the Add Dependent life event will become voided, per the Timeliness setup, and the participant will continue with Standard Benefit enrollments.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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