Error When Create WIP Job In Repair Order - "Error occurred when inserting job header record for job into wip_job_schedule_interface table" (Doc ID 2059018.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Repair Execution

When attempting to create Repair Jobs from Depot Repair the following error occurs.
No issue when create WIP job in WIP module.

ERROR
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Error occured when inserting job header record for job<> into wip_job_schedule_interface table.


STEPS
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The issue can be reproduced at will with the following steps:
1.Create repair order
2.Go To Repair Job tab, Click on create job
3.Header information such as item, description,job name prefix,repair order,received, submit, customer info, job status,accounting class, start date populates automatically
4.Enter Complete Date
5.Select bill routing
6.Enter routing in reference field
7.Click on Submit Job. Error thrown



Cause

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