Agent Dashboard:Task Search Query Is Running For A Long Time (Doc ID 2059110.1)

Last updated on SEPTEMBER 23, 2015

Applies to:

Oracle Customer Support - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Agent Dashboard

ACTUAL BEHAVIOR
---------------
Task Search from Agent Dashboard when using My Group/Team Members as search criteria is taking long time to return results

EXPECTED BEHAVIOR
-----------------------
Expect the search to finish in few seconds

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Apps
2. Agent Dashboard
3. Task Search
4.Choose My Group/Team Members as search criteria
5.Click Search



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms