Field Service: HTML Debrief Showing Error: "You cannot use item <item> for debrief" But Then Duplicating Lines from Parts Requirements (Doc ID 2059157.1)

Last updated on FEBRUARY 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Trying to enter material install debrief lines through the HTML debrief, using the Assign Parts button fails with error like:

ERROR
------
You cannot use item <itemnumber> for debrief. Either the item is not assigned to default usable subinventory or there is no on hand quantity for it.

Observations:




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Query a Service Request , go to Task Tab, click on Debrief button, open the Debrief page

2. Go to Material Debrief section, click on 'Assigned Parts' button, get error:

You cannot use item <itemname> for debrief, Either the item is not assigned to default usable subinventory or there is no on hand quantity for it

3. Remove the line and hit Apply button, seeing unexpected Material Debrief Lines being added (sometimes Duplicate ones)

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms