Restocking Fee Recalculated Incorrectly When Price on Return Line That Is Referenced to a Sales Order When Price Break Exists

(Doc ID 2059774.1)

Last updated on MAY 17, 2016

Applies to:

Oracle Advanced Pricing - Version 12.1.3 and later
Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.
return line


On : 12.1.3 version, Pricing Engine

When creating a return line that references another sales order that is outside the quantity of the price break range of the original sales order, the price break unapplies when applying a freight charge to charge back freight to customer for return.

The unit selling price to be the original value of 15.30, not the list price of 25.50

1.  Via OM Super User

2.  Navigate Orders, Returns, Sales Orders

3.  Create a new sales order header and on the order lines

4.  Enter the  RMA line for a partial amount originally shipped (note:  the original sales order line has a price break discount)

5.  Change the quantity back to original RMA and apply restocking fee (15%)


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