Profile Class Field Doesn't Show in ASTRCALL Collections Tab (Doc ID 2059775.1)

Last updated on JANUARY 11, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When drilling down to eBusiness Center (ASTRCALL) from Advanced Collections (IEXRCALL), the Collections tab (ASTRCALL) is missing the Profile Class field.  This tab should match the Profile tab from IEXRCALL.  The field was added to the IEX form, but not the AST form.


Steps to Reproduce:

Responsibility: Collections Agent
Navigation
: Collections

  1. Query a customer and drill down to the eBusiness Center form.
  2. Compare the Collections tab (ASTRCALL) to the Profile tab (IEXRCALL), and the fields are not the same.

Cause

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