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Unable To Update Acceptance Name After Booking Sale Order (Doc ID 2059831.1)

Last updated on NOVEMBER 20, 2024

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Finance & Accounting

ACTUAL BEHAVIOR
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Unable to update the Acceptance Name on a Booked sales order

EXPECTED BEHAVIOR
-----------------------
Expect to have the ability to update the Acceptance name on a booked sales order

You will see this issue when there is a direct update to Acceptance on a Booked Order or any change to other Attributes like Ship To .. etc that are used in Revenue Assignment Rules


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Orders Workbench, Order Organizer > Create a new sales order > Provide Acceptance Name and Book the Order
3. Try to change the Acceptance Name



Cause

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In this Document
Symptoms
Cause
Solution
References


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