Launch Maps Not Refreshing Or Updating Available Territories (Doc ID 2059955.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
The correct territories are not getting listed in the map when the territories are selected.

EXPECTED BEHAVIOR
When the territories are selected in the Select territories and task owners, same territories should be visible in the Launch Maps section.

STEPS
The issue can be reproduced at will with the following steps:

In the Dispatch Center -> Tools -> Select territories and task owners

> Select a list of Territories
> Go To Map Options >> Launch Map
> All the Territories are available.

Now again perform the below activity:
> Select a different list of Territories
> Click Refresh Map , the new territories are not available
> Go To Map Options >> Launch Map
> New Territories are still not available.

Cause

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