Request Types Not Displayed When Viewing a Territory After Applying Patch 16419859 (Doc ID 2060350.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Territory Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Territory Definition

ACTUAL BEHAVIOR
---------------
View territory does not show the value for the matching attribute Request Type.

EXPECTED BEHAVIOR
-----------------------
Attribute value should show.

STEPS
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Responsibility:  Territory Management
Navigation:   Territory Administration - Territories

Search for Service Territories.

Click on the territory name to view the details.
If there is a matching attribute 'Request Type' the attribute value is not shown

Updating the territory will confirm there is a value for the attribute.

Cause

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