Incorrect Reference Line ID In AR Interface Line Table (Doc ID 2060905.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Fulfillment

ACTUAL BEHAVIOR
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When using INVOICE line reference for an RMA order line and the original sales order had an invoiced price override, the credit_invoice_line_id is populated with the price override modifier invoice line, not the order line invoice line.

EXPECTED BEHAVIOR
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Expect the RMA line to reference the invoice transaction associated with the order line, not the modifier line.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a sales order for item
2. Manual override the price on the line
3. Progress the order for invoicing
4. Check that there are two invoice lines, one for the line and one for the override.

5. Create an RMA for the line with the reference type of 'Invoice' and select the invoice for the original order and the line created.
6. navigate Help->Diagnostics->Examine and provide the value for field CREDIT_INVOICE_LINE_ID

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the reference is incorrect.

Cause

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