When Searching By Serial Number From/To In The Order Organizer Multiple Orders Are Returned. (Doc ID 2061627.1)

Last updated on NOVEMBER 16, 2015

Applies to:

Oracle Order Management - Version 12.1.3.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

ACTUAL BEHAVIOR
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When searching by Serial Number From/To in the Order Organizer, too many orders are returned.

Find  that "too many" results are returned in the Order Organizer when trying to  search based on serial number. On order organizer and on the line information that enter same serial number into the "Serial Number From" and the "serial number to" field and hit Find it returns multiple orders where as expected is to return single order .


EXPECTED BEHAVIOR
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Expect only 1 record to be returned

STEPS
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The issue can be reproduced at will with the following steps:
1.Order management super user
2.Open Order organizer
3. Input Serial # from 141310341L to 141310341L


Cause

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