Cannot Select A Resource When Creating A Debrief For A Task That Has Multiple Assignees

(Doc ID 2061977.1)

Last updated on JUNE 22, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Patch Application Issues

Users are not able to select a resource when creating a debrief for a task that has more than one assignee
This was previously fixed by patch 19266281 (see: HTML Debrief for Task With Multiple Engineers Does Not Allow Debriefing for Both (Doc ID 1931082.1))
but after applying the patch 20586781, this issue appears.

The expectation is that the user is able to select one of the resources assigned to the task before creating the debrief.

The issue can be reproduced at will with the following steps:
1) SR Created
2) Task Created
3) Multiple engineers assigned
4) When click on Debrief it doesn’t show the page that gives the option to choose the engineer for debrief




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