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Cannot Select A Resource When Creating A Debrief For A Task That Has Multiple Assignees (Doc ID 2061977.1)

Last updated on MARCH 24, 2019

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Patch Application Issues

ACTUAL BEHAVIOR
---------------
Users are not able to select a resource when creating a debrief for a task that has more than one assignee
This was previously fixed by patch 19266281 (see: HTML Debrief for Task With Multiple Engineers Does Not Allow Debriefing for Both (Doc ID 1931082.1))
but after applying the patch 20586781, this issue appears.

EXPECTED BEHAVIOR
-----------------------
The expectation is that the user is able to select one of the resources assigned to the task before creating the debrief.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) SR Created
2) Task Created
3) Multiple engineers assigned
4) When click on Debrief it doesn’t show the page that gives the option to choose the engineer for debrief


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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