Error 'The amount of 300000 spouse life insurance is greater than the maximum of..." Submitting the Close Action Items Process (Doc ID 2062056.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Advanced Benefits - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version in Advanced Benefits,

When attempting to submit the Close Action Items Process, the following error occurs on the log file:

ERROR
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The amount of 300000 spouse life insurance is greater than the maximum of 225000 spouse life insurance allowed.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to Processes and Reports > Submit Processes and Reports > Single Request.
3. Submit the Close Action Items Process.
Error occurs.

ADDITIONAL DETAILS

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Customer has Spouse Life set with Maximum 100% of Participant Coverage
Customer has Spouse Life marked "Subject To Spouse's Max % Insurance Coverage"
Customer has Coverage Restrictions for both Employee and Spouse Life plans.

SCENARIO:
Participant selects to increase both Employee and Spouse Life from 2X to 4X Salary.
In this case, both 4X selections are suspended.

If the user Denies the Employee Life certification, the following error occurs:
APP-BEN-91591: The amount of 300,000 spouse life insurance is greater than the maximum of 225,000 spouse life insurance allowed.

225,000 is the value of the suspended 4X option, not the current enrollment of 2X.

Witnessed, if the Spouse Life certification is marked Denied BEFORE the Employee Life, no error occurs.
However, customer has Action Item Due Dates set and utilizes the Close Action Items Process to close items passed due.
In this case, the error prevents the same.

The desire is for the Spouse life validation against the Employee life only occur if the Spouse is approved.
OR, the validation SHOULD NOT refer to suspended values.

Cause

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