Duplicate Customer Data on Edi 856 and 855 (Doc ID 2062130.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

System is showing duplicate segments in the DSNO output for EDI 856 and EDI 855 output for sales orders PO Acknowledgement. There are setups where different customers use the same location_id which caused the duplicate segments to appear. The problem is one location in hz_locations had been assigned to two different customers. As a result, there are 2 party_site_ids in hz_party_sites for the same location_id that leads to DSNO 856 generating some segments twice.

EXPECTED BEHAVIOR
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The expectation is for the DSNO to not show duplicate segments when multiple customers share same location.


Cause

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