Sales Person In Sales Credit Different From Salesperson In SO Main Form (Doc ID 2062472.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Finance & Accounting users are finding that

ACTUAL BEHAVIOR
---------------
the Sales Person in sales credit different from salesperson in SO Main form

In many cases, sales quote created with specific salesperson name.
After placing/converting the quotation to sales order and when users check the sales order they find the sales person in the main screen different from the salesperson in the sales credit form.

EXPECTED BEHAVIOR
-----------------------
Expect the sales order and sales credit salesperson match.

STEPS
-----------------------
The issue cannot be reproduced at will.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users see data corruption.

Cause

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