Voice Authorized Orders are Not Getting Pending Payment Authorization Hold Applied With Change in Order Quantity (Doc ID 2062749.1)

Last updated on NOVEMBER 09, 2015

Applies to:

Oracle Order Management - Version 12.1 and later
Information in this document applies to any platform.

Goal

Why does the Pending Payment Authorization hold not get reapplied when changing order quantity when using Voice Authorized orders? 

The reverse and re-authorization step works as expected when using Process Credit Card > Authorized.


Step 1:
1. Responsibility Order Management Super User
2. Navigate: Orders Workbench, Order Organizer > Enter, Book Order > Process the Credit Card Payment - Actions > Process Payment > Process Credit Card > Authorized
3. Make a change to the order quantity from 1 to 2 > Save > Pending Payment Authorization Hold is applied as expected as per reverse and re-authorization setup performed.

NOTE: The scenario in step 1 is the intended functionality.

Now, process a Voice Authorization as follows:

Step 2:
1. Responsibility Order Management Super User
2. Navigate: Orders Workbench, Order Organizer > Enter , Book Order > In the Others tab of the Sales Order form - enter the Voice Authorization
3. Process the Credit Card Payment - Actions > Process Payment > process Credit Card > Authorized
4. Make a change to the order quantity from 1 to 2. upon saving the orders, it does not place the order on hold (a Pending Payment Authorization Hold is NOT applied) .

NOTE: In scenario 2, a HOLD is expected to be applied.

 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms