Getting Error Page After Clicking Work Request Number Link On Work Request Form (Doc ID 2062823.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Work Execution

When attempting to click on work request link in simple search result, the following error occurs.

ERROR
-----------------------
You have encountered an unexpected error.
Please contact the System Administrator for assistance.

And see the error stack in Bug Report:
  
## Detail 0 ## java.lang.NullPointerException at oracle.apps.eam.utilities.Util.getAttributeFromVO(Util.java:700) at
oracle.apps.eam.workrequest.webui.ButtonsCO.setButtonRenderToFalse(ButtonsCO.java:422) at oracle.apps.eam.workrequest.webui.ButtonsCO.processRequest(ButtonsCO.java:292) at
oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:604) at
oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:252) at

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Maintenance Super User
2. Use simple search to query work request
3. Clink like to work request

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms