RMA Related Expense Issue (Doc ID 2063806.1)

Last updated on JUNE 23, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.
***Reviewed for Relevance Jun-23-2017***

Goal



When processing RMA orders in Order Management, what functionality is available to process expenses related RMA process ( diverted freight, inspection fees, handling fees, etc which are not paid to customer, but to the third party).

How is credit provided to the customer?    How are third party charges paid?    Is there an interface from OM to AR and/or Payables to provide this functionality?

Examples of issue

Ship product to customer A. If the customers says that the product is not good and will charge us for inspection, repacking charge, Freight charges to return product, handling charges, etc. These charges are not originally charged to the customer (not on the invoice).

Another scenario is when shipping the returned product to third party for inspection and rework. Third party would will bill for these charges. Then we have to pay the vendor thru AR and/or Payables process.

Original outbound flow expenses (usually only Freight) is billed to customer and there is no third party involved. Third party is only involved if the product needs to be returned / reworked.

 

Solution

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