Service Contract Search Getting Error when Clicking Service Name (Doc ID 2063960.1)

Last updated on OCTOBER 07, 2015

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Search Related

Find that Service Contract Search getting java exception error when clicking on service name after searching with option to display Service Lines

ERROR
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You have encountered an unexpected error. Please contact the System Administrator for assistance.
Click here for exception details

Exception Details.
oracle.apps.fnd.framework.OAException: java.lang.Exception: Not a valid covered level.
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.oks.inquiry.webui.LineDetailsCO.processRequest(LineDetailsCO.java:155)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:631)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:267)
at oracle.apps.fnd.framework.webui.beans.layout.OAStackLayoutBean.processRequest(Unknown Source)
.
.

STEPS
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The issue can be reproduced at will with the following steps:
1. R: Service Contracts Manager
2. N:Contract Administration-Contract Search
3. Update Display dropdown and select 'Service Lines'
4. Search for a Service Agreement type contract
5. On results section click on 'Service Name' hyperlink and receive the error

Cause

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