Service Contract Search Getting Error when Clicking Service Name (Doc ID 2063960.1)

Last updated on OCTOBER 07, 2015

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, Search Related

Find that Service Contract Search getting java exception error when clicking on service name after searching with option to display Service Lines

You have encountered an unexpected error. Please contact the System Administrator for assistance.
Click here for exception details

Exception Details.
oracle.apps.fnd.framework.OAException: java.lang.Exception: Not a valid covered level.
at oracle.apps.fnd.framework.OAException.wrapperException(
at oracle.apps.oks.inquiry.webui.LineDetailsCO.processRequest(
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(
at oracle.apps.fnd.framework.webui.beans.layout.OAStackLayoutBean.processRequest(Unknown Source)

The issue can be reproduced at will with the following steps:
1. R: Service Contracts Manager
2. N:Contract Administration-Contract Search
3. Update Display dropdown and select 'Service Lines'
4. Search for a Service Agreement type contract
5. On results section click on 'Service Name' hyperlink and receive the error


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