Item Instance Search Screen Doesn't Search RMA Sales Orders In Oracle Installed Base (Doc ID 2064216.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior
Instance search using RMA Order Number is not returning any records

Expected Behavior
Expect to be able to perform simple search using Sales Order and RMA Order numbers

Steps to Reproduce
The issue can be reproduced at will with the following steps:
1. Perform an RMA transaction for Installed Base trackable item in oracle order management
2. Receive the item successfully in Oracle Inventory.
3. Item instance record for the Model/Serial received gets updated in Installed Base
4. Oracle Installed Base Agent User>Item Instance>Item Instances page
5. Go to Simple Search . Enter RMA Sales Order in ' Sales Order Number' field and click 'Go'.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms