Early Termination Credit Amounts Not Calculating Accurately

(Doc ID 2064518.1)

Last updated on OCTOBER 08, 2015

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Contracts Billing/Termination

ACTUAL BEHAVIOR
---------------
Find that Review amount shown during termination is incorrect. Contract has Partial periods and the first billing stream has been billed/invoiced for $500. Tried to terminate the service line with a termination date of 31-dec-2014 which is when first billing stream ends and expected to see a review amount of 27.78 but instead received 0.00

EXPECTED BEHAVIOR
-----------------------
Expected the review amount for the termination to show 500/18=27.78

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a service contract with partial periods.
2. Create billing streams like the following:
1 >> 1 >> 18 days >> 500.00 >> 500
2 >> 11 >> 1 Month >> 1000 >> 11000
3 >> 1 >> 13 Days >> 500 >> 1250
3. Activate the contract
4. Bill only the first stream
5. Invoice created for $500.
6. Terminate the service line with termination date of 31-dec-2014
7. Click on Review and it shows 0.00, it should show 27.78.

Cause

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