Searching Through Serial Number In Create Service Request Form Takes More Time (Doc ID 2064693.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

ACTUAL BEHAVIOR
---------------
Searching through Serial Number in Create Service Request Form Takes more than 6 sec .


EXPECTED BEHAVIOR
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Expect the Search to retrieve the result in lesser time as happening in 11i

STEPS
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The issue can be reproduced at will with the following steps:
1.Depot Repair --> Service Request --> Create Service Request
2.Enter serial number (which has both alphabets and numbers)
See that search takes a long time to retrieve the data



Cause

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