Datafix: Sales Order Lines Closed, Shipped, Invoice, Header Remains Booked (Doc ID 2064800.1)

Last updated on JULY 25, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Control

ACTUAL BEHAVIOR
Order lines are CLOSED, but header remains in BOOKED status. The users have
tried to Retry the header. This order was created in August/2011.

EXPECTED BEHAVIOR
Expected the Header to close after the lines progressed to closed.

STEPS
1. Responsibility: Order Management Super User
2. Order Organizer > Query Order Number = 1699690
3. Header is BOOKED with Open_Flag = Y
4. All associated lines has been closed but Order_Header is not ready to CLOSE
5. This is a ATO Model open since August 2011.


Cause

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