Why is the Publisher Desktop Utility Failing to Install in Microsoft Office 2013? (Doc ID 2064806.1)

Last updated on OCTOBER 09, 2015

Applies to:

BI Publisher (formerly XML Publisher) - Version 11.1.1.3.0 to 11.1.1.9.0 [Release 11.1]
Information in this document applies to any platform.

Goal

BI Publisher Plugin Won't Show In MS Word / MS Excel / ETC Tabs.

After a clean installation of the plugin, including a PC rebooting, can't see the BI Publisher tab in MS Word.
This happened when following the instructions below:

Go to the following folder: Program Files (x86)\Oracle\BI Publisher\BI Publisher Desktop\DotNetInstallFiles
Double click the setup.exe file and follow the onscreen instructions.

Notice that when trying to see the add-in plugin in Word, it shows an status like 'Not Loaded. A runtime error occurred during the loading of the COM Add-in'.

Version of Microsoft Office is 2013.
Why is the install failing?

Solution

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