Tracking Number Field In Shipping Transaction Form Is Not Querying The Correct Range (Doc ID 2064809.1)

Last updated on MAY 31, 2016

Applies to:

Oracle Shipping Execution - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Miscellaneous Issues

ACTUAL BEHAVIOR
---------------
Querying the tracking number in the query manager of the shipping transaction form returns unexpected results.
For example; user provides value from 'FRI1' to 'FRI6' (Lines is selected in the query window) but the delivery details retrieved contains FRI1, FRI2, FRI3, FRI4, FRI5, FRI6, FRI11, FRI12.

EXPECTED BEHAVIOR
-----------------------
Shipping transaction form should retrieve only FRI1, FRI2, FRI3, FRI4, FRI5, FRI6. Issue is FRI11, FRI12 is not within the range provided.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Super User Responsibility
2. Shipping
3. Transactions
4. In query manager , enter FRI1 in tracking number from field and enter FRI6 in tracking number field to


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot rely on correct query results

Cause

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