Performance Issue : Collector's Work Queue Form Taking More Time To Open (Doc ID 2065026.1)

Last updated on NOVEMBER 16, 2015

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Collections Performance

ACTUAL BEHAVIOR
---------------
 Collector's Work Queue taking more than 1 minute to Open.

EXPECTED BEHAVIOR
-----------------------

Collectors's Work Queue Form should open within 10-15 seconds


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Collections agent resp > Click on Collectors work queue.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms