Field Service - Removing Terr On Maps With 'Remove All' Option Returns Them After Clicking On Refresh Map

(Doc ID 2065042.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 12.1.2 to 12.1.2 [Release 12.1]
Information in this document applies to any platform.


On : 12.1.2 version, Field Service Map

When trying to de-select Territories from the view Map region in Dispatch Center the Territories are automatically re-selected when the map is refreshed

Expect Territories not to be re-selected.

The issue can be reproduced at will with the following steps:
1. (N)Dispatch Center>Map Options>Launch Map>Plot For Territories

2. Move all Territories from left, (Available Territories) to right (Selected Territories)>Refresh Map

3. Now click on "Remove All" to return Territories to the Left

4. Refresh Map. Territories are automatically moved back to the Selected Territories region on the right.


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