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Field Service - Removing Territories On Maps With 'Remove All' Option Returns Them After Clicking On Refresh Map (Doc ID 2065042.1)

Last updated on MAY 22, 2020

Applies to:

Oracle Field Service - Version 12.1.2 to 12.1.2 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Field Service Map

ACTUAL BEHAVIOR
---------------
When trying to de-select Territories from the view Map region in Dispatch Center the Territories are automatically re-selected when the map is refreshed.

EXPECTED BEHAVIOR
-----------------------
Expect Territories not to be re-selected.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (N)Dispatch Center>Map Options>Launch Map>Plot For Territories

2. Move all Territories from left, (Available Territories) to right (Selected Territories)>Refresh Map

3. Now click on "Remove All" to return Territories to the Left

4. Refresh Map. Territories are automatically moved back to the Selected Territories region on the right.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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