Unable To Create Retrobill Orders After R12 Upgrade (Doc ID 2065195.1)

Last updated on MARCH 21, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to create retro billing orders,
the following error occurs.

ERROR

Values have not been entered for one or more required segments


STEPS

The issue can be reproduced at will with the following steps:
1. Navigate to order management super user
2. Retro billing -> Retrobill Organizer
3. Find order number and create retro bill


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms