Currency formatting error and APP-FND-00531while trying to add a contract to a Charges line (Doc ID 2065380.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Charges UI, APIs, and schema

When try to add a service contract to the Service Request charge line (under "Charges" - "Pricing Rules" tab), the following error occurs:

ERROR
-----------------------
Currency formatting cannot be performed without a currency code

APP-FND-00531 The amount could not be correctly formatted The correct format is 9999 or -9999.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. "Field Service Engineer US" resp. "Field Service Dispatcher" --> "Service Requests" --> "Find Service Request"
2. Search for an existing SR that has a Charges line
3. Go to the "Charges" - "Pricing Rule" tab.
4. Select Contract Number from LOV.
5. The Error occurred.

Changes

 

Cause

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