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Service Chargse: Currency Formatting Error and APP-FND-00531 While Trying to Add a Contract to a Charges Line (Doc ID 2065380.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When try to add a service contract to the Service Request charge line (under "Charges" - "Pricing Rules" tab), the following error occurs:

ERROR
-----------------------
Currency formatting cannot be performed without a currency code

APP-FND-00531 The amount could not be correctly formatted The correct format is 9999 or -9999.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. "Field Service Engineer US" resp. "Field Service Dispatcher" --> "Service Requests" --> "Find Service Request"
2. Search for an existing SR that has a Charges line
3. Go to the "Charges" - "Pricing Rule" tab.
4. Select Contract Number from LOV.
5. The Error occurred.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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