Currency formatting error and APP-FND-00531while trying to add a contract to a Charges line
(Doc ID 2065380.1)
Last updated on FEBRUARY 03, 2019
Applies to:
Oracle Teleservice - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Charges UI, APIs, and schema
When try to add a service contract to the Service Request charge line (under "Charges" - "Pricing Rules" tab), the following error occurs:
ERROR
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Currency formatting cannot be performed without a currency code
APP-FND-00531 The amount could not be correctly formatted The correct format is 9999 or -9999.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. "Field Service Engineer US" resp. "Field Service Dispatcher" --> "Service Requests" --> "Find Service Request"
2. Search for an existing SR that has a Charges line
3. Go to the "Charges" - "Pricing Rule" tab.
4. Select Contract Number from LOV.
5. The Error occurred.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |
| This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review. |