Contract Clause Cannot Be Viewed, Updated Or Submitted For Approval, Page Fails With You Have Encountered An Unexpected Error (Doc ID 2065663.1)

Last updated on JULY 31, 2018

Applies to:

Symptoms

Once a new Clause has been created, user is unable to select that clause and view it.
User is also unable to update or submit clause for review.

The following error message is displayed:

Error:

Error Page
You have encountered an unexpected error. Please contact the System Administrator for assistance. Click here for exception details.
 
Exception Details:
 
Error Page
Exception Details. oracle.apps.fnd.framework.OAException: java.lang.ClassCastException: java.sql.SQLException incompatible with oracle.apps.fnd.framework.OAException at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912) at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:886) at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(OAException.java:1009) at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source) at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source) at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(OAApplicationModuleImpl.java:775) at oracle.apps.okc.articles.webui.ArticleSearchResultsCO.artViewHandler(ArticleSearchResultsCO.java:783) at oracle.apps.okc.articles.webui.ArticleSearchResultsCO.processFormRequest(ArticleSearchResultsCO.java:351) at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequest(OAWebBeanHelper.java:854) at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processFormRequest(OAWebBeanContainerHelper.java:407) at

Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Contract Terms Library Administrator
2. Contract > Clauses > Attempt to Open a clause.

Business Impact:
Due to this issue users cannot open or review clauses.

Cause

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