Last updated on MARCH 08, 2017

Applies to:

Symptoms

On : 12.2.4 version, Contract Terms Authoring,
No contract cause can be viewed, updated or submitted for approval

Once a new Clause has been created, user is unable to select that clause and view it.
User is also unable to update or submit clause for review.

In occasions, the page does not load fully 

The following error message is displayed:

Error:

Error Page
You have encountered an unexpected error. Please contact the System Administrator for assistance. Click here for exception details.
 
Exception Details:
 
Error Page
Exception Details. oracle.apps.fnd.framework.OAException: java.lang.ClassCastException: java.sql.SQLException incompatible with oracle.apps.fnd.framework.OAException at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912) at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:886) at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(OAException.java:1009) at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source) at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source) at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(OAApplicationModuleImpl.java:775) at oracle.apps.okc.articles.webui.ArticleSearchResultsCO.artViewHandler(ArticleSearchResultsCO.java:783) at oracle.apps.okc.articles.webui.ArticleSearchResultsCO.processFormRequest(ArticleSearchResultsCO.java:351) at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequest(OAWebBeanHelper.java:854) at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processFormRequest(OAWebBeanContainerHelper.java:407) at



Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Contract Terms Library Administrator
2. Contract > Clauses > Attempt to Open a clause.

Business Impact:
The issue has the following business impact:
Due to this issue, users cannot Open or review clauses.

Cause