Field Service - Spares Tab In Dispatch Center (Doc ID 2065785.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Field Service Engineer Portal

Actual Behavior

When a parts order is split and partially shipped (and remaining quantity is canceled), the spares data in the Dispatch Center shows a single line with the fully requested quantity as Fully Received.

Expected Behavior

Expect 2 lines (as in the parts requirement page):

 - 1 to show the shipped/received quantity, and

 - 1 for the canceled quantity

Steps To Reproduce

  1. The parts requirement is submitted as a single line, e.g. for quantity 10.
  2. The order is then picked; but at that time only quantity 5 is available. The pick release picks 5 and puts the other 5 on back order, splitting the orderline.
  3. Then the picked items are shipped. The remaining back ordered line is cancelled (in OM).
  4. Receive the shipped quantity
  5. Then the parts requirement line shows 2 detail lines
  6. Now go to the Dispatch Center, query task and click on Spares tab
  7. It will show a single line, with the original quantity and status Fully Received.






Cause

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