Field Service: Spares Tab on Dispatch Center Shows Required Quantity Instead of Ordered Quantity

(Doc ID 2065791.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 12.1.2 to 12.1.2 [Release 12.1]
Information in this document applies to any platform.


On : 12.1.2 version, Dispatch Center

Actual Behavior

Where the order line has been split into two lines, the Quantity column of the spares tab inside Dispatch Center shows the wrong qty. It should read column ORDERED_QUANTITY instead of the REQUIRED_QUANTITY from the CSP_DC_PARTS_V

Expected Behavior

Expect to see the required quantity

Steps To Reproduce

  1. The parts requirement is submitted as a single line for quantity 10.
  2. The order is then picked; but at that time only quantity 5 is available. The pick release picks 5 and puts the other 5 on back order, splitting the order line.
  3. In the Dispatch Center required quantity rather than the Ordered Quantity
     is shown.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms