20535609 EBS 12.2.3 - Dispatch Center - Customizations Cant Access Task ID Under All Circumstances. (Doc ID 2066127.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Dispatch Center

Actual Behavior

In 12.2.3 Dispatch Center when the user highlights a Task in Task List, Plan Board or Gantt Chart the TASK_NUMBER in block ACTIVETASK is not populated.

In earlier versions there was a field "Active Task Details" which was populated when a Task was highlighted in Task List, Plan board or Gantt Chart. This field was populated from the TASK_NUMBER in block ACTIVETASK.

Expected Behavior

Expect the Active Task information to be available as it was in earlier releases

Steps To Reproduce

  1. (N)Dispatch Center
  2. Query back one or more Tasks
  3. Highlight the Task in any of Task List, Plan board or Gantt Chart.
  4. "Active Task Details" filed does not exist and the TASK_NUMBER in block ACTIVETASK is not populated.



Cause

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