My Oracle Support Banner

Buyer Users Receive Unexpected Error When Searching For Invoices in iSupplier Portal (Doc ID 2066438.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle iSupplier Portal - Version 12.2.3 and later
Oracle Payables - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

In Oracle iSupplier Portal, Release 12.2.3, an error message occurs when attempting to view invoice information.
 

Error
An unexpected error has occurred. Please try again later and if the problem persists, please contact your system administrator.



Steps To Reproduce

The issue can be reproduced at will with the following steps:
1. Log in to Oracle Applications as the internal (buyer) user, using the iSupplier Portal Full Access responsibility.
2. On the iSupplier Portal home page, click the Finance tab.
3. Click the View Invoices subtab.
4. On the View Invoices page, enter the invoice number to search for and click the Go button. The error message appears at this point.



Business Impact

Due to this issue, internal users cannot view invoice information.



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.