CSSRPGP Module: Service Request Data Purge Not Purging JTF_TASK_ASSIGNMENTS_AUDIT_B

(Doc ID 2066476.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Service Request Form

ACTUAL BEHAVIOR
---------------
CSSRPGP module: Service Request Data Purge does not purge data for SR tasks from JTF_TASK_ASSIGNMENTS_AUDIT_B

EXPECTED BEHAVIOR
-----------------------
To purge data for SR tasks from JTF_TASK_ASSIGNMENTS_AUDIT_B

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Service Responsibility

 run Request CSSRPGP module: Service Request Data Purge
  - enter some parameters so SRs are purged.
  - confirm that SR and SR tasks are correctly purged.
 - issue is that it does not purge data for SR tasks from JTF_TASK_ASSIGNMENTS_AUDIT_B

Cause

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