Container Pack Transaction Type Causing "You have Material Transaction_id (XXX) pending Prior to the Current Transaction." Error in Shipment

(Doc ID 2066484.1)

Last updated on SEPTEMBER 13, 2017

Applies to:

Oracle Installed Base - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Support Codes

ACTUAL BEHAVIOR
---------------
Sales order shipment transaction fails to interface to Install Base (IB).  Instance ownership is not changed.

EXPECTED BEHAVIOR
-----------------------
Instance in Install Base should change ownership.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Service > Contact center search for Customer and then
2. select 'Service Request' tab
3. and search for Serial number > could not fins serial number.
4. Verify transaction errors for that serial number in IB.  You may find following error...

"You have Material Transaction (XXX) Prior to Current Transaction..."

Changes

 

Cause

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