TeleService - Charges: "Currency formatting cannot be performed without a currency code" and APP-FND-00531

(Doc ID 2066899.1)

Last updated on SEPTEMBER 26, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Error in Service Request form > Charges tab:

Error:

Currency formatting cannot be performed without a currency code

APP-FND-00531 The amount could not be correctly formatted. The correct format is 9999 or -9999.

FRM-41050: You can not update this record

Steps:

(R) Service
(N) Service Requests > Create SR

* Scenario 1:

      - Query SR
      - Populate Contracts (Subject tab, SR header)
      - Navigate to Charges tab > Pricing Rules subtab

      => Error comes up when updating the 'Contract Number' column.

Pricing Rule subtab: When trying to enter a Contract an error occurs.

* Scenario 2:

      - Attempt to complete a Charge Line
      - Click 'Submit' button within the Charges Tab

* Scenario 3:



What is Working:

- It may work fine on instances where certain patches were not applied.
- It may work fine for most Service Requests (SRs) and fail for a few of them.
- It may work fine for SRs that work created manually (SR Form UI), and fail for some SRs created via API.


Changes

 Applied the following patches:

. 20392133 - R12.CSM.B.DELTA.5 (MFS)
. 20141241:R12.CSM.B - 12.1.3+:CSM: MULTIPLATFORM NOV 2014 RUP
. 20323054:R12.CSM.B - MFS MULTIPLATFORM RELEASE 12.1.3.14.1
. 20452179:R12.CSM.B - 12.1.3+:CSM: MISSING ACCOUNT INFORMATION CAUSES ERRORS IN MFS REPORT GENERATION
. 20382993:R12.CS.B - 12.1.3:BUG FIXES FOR CS:FEB'15 RUP PATCH
. 19513434:R12.CSF.B - BACKPORT:18339110:QRE1224.3:CSF.INV.1:INVALID OBJECTS FOUND BY AUTOBUILD
. 19477186:R12.CSF.B - 1OFF:17841997:MAP DOES NOT OPEN WHEN TERRITORY/RESOURCE LIST IS LONG

Cause

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