SSHR Entitlement Balances Tab Is Not Showing Annual Leave Balance For non active assignment (Suspended) status (Doc ID 2066958.1)

Last updated on APRIL 04, 2016

Applies to:

Oracle Self-Service Human Resources - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On Production : 2.1 HRMS RUP4 Version, Leave of Absence Page

In the Entitlement Balances tab of Leave of Absence page tab is not showing Leave Balance for non active assignment records. (Example: Suspended Assignments)

Extra Information:  This is working in PUI but this issue in SSHR Self Service Page. 

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Log in to Application with Employee Self Service Responsibility.
2. Navigate to Leave of Absence page.
3. Click on Entitle Balance Tab
4. Leave the effective date as blank or enter system date.
5. Click on 'GO' Button.
6. Shows Leave Balances correctly as the employee current assignment is active.
7. Enter the effective date, in this date employee assignment is non active (Example : Suspended Assignment).
8. Click on 'GO' Button.
9. It does not show any leave balances but it gives "Contact your HR Representative for information on your accrual balance"

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms