R12.2.x - Need Ability to Update Service Request Directly Without Navigator And Starting Agent Dashboard First From External Application. (Doc ID 2067064.1)

Last updated on OCTOBER 16, 2015

Applies to:

Oracle Customer Support - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Agent Dashboard

ACTUAL BEHAVIOR
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Currently it is not possible to launch Agent Dashboard SR Create Page and Update PAGE from an external page or a system calling URL properly without any error

EXPECTED BEHAVIOR
-----------------------
Allow launch of the SR Create Page and Update PAGE from an external page or a system calling URL properly without any error


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch URL directly from external page
2. Able to create or update SR directly without navigator and using agent dashboard responsibility




Cause

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