Page Can't Be Displayed Error Under Order Managment User Interface->Orders. (Doc ID 2067429.1)

Last updated on OCTOBER 19, 2015

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Transaction Entry

When attempting to open Orders using 'Order Management, HTML User Interface'
the following error occurs.

ERROR
-----------------------
This Page Can't be displayed


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management, HTML User Interface
2. Orders > Orders
3. Results in error



The page is opening after setting profile option Disable Self-Service
Personalization to Yes and bounced middle tier.

But now customer says:
We have done analysis from our side and found the issue. We found that there
exist customization folder in seeded path under MDR directory.
When we have removed the xml file present in this folder, it is working fine
as expected.
Also have we have kept Disable Self-Service Personal set to NO.
That means, we believe that Oracle has done some customization on seeded page
and that is causing issue.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view the orders.

Cause

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