Users Recieve Error 'You have encountered an Unexpected error. Please contact the System Administrator' In Roles And Roles Inheritance Page Due To Role With Lowercase Characters Causing Java.lang.NullPointerException (Doc ID 2067757.1)

Last updated on DECEMBER 14, 2016

Applies to:

Oracle User Management - Version 12.2 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.

Symptoms

E-Business Suite 12.2.4, User Interface (UI):

When attempting to update role, the following error occurs.

ERROR
-----------------------
You have encountered an Unexpected error. Please contact the System Administrator for assistance.

Review of the error_log file shows the following exception details:

Error Page  
Exception Details.  
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:886)
at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(OAException.java:1009)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login to E-Business Suite User Management.

2. Navigate User Management > Roles and Role Inheritance.

3. Search for a particular Role and select the Update Button.

4. Update the role.

5. Above error is received

Changes

 Created a new role with lowercase characters.

Cause

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