Unable To Add Customer Acceptance and Project to an Order Line When Order Has Been Booked
(Doc ID 2067914.1)
Last updated on SEPTEMBER 20, 2021
Applies to:
Oracle Order Management - Version 12.2 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.2 version, Transaction Entry
ACTUAL BEHAVIOR
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Find that once an order has been Booked the field Customer Acceptance is no longer be updatable.
EXPECTED BEHAVIOR
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Expect to be able to update the Customer Acceptance field after the order has been Booked
STEPS
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The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Navigation: Orders,Returns>Sales Orders
3. Enter an order and navigate to
Order Lines Customer Acceptance Tab:
Customer Acceptance
Enter value in field
4. Book the order
5. Now navigate to
Order Lines Customer Acceptance Tab:
Customer Acceptance
Unable to enter value in field as the field is greyed out
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |