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Unable To Add Customer Acceptance and Project To An Order Line When Order Has Been Booked. (Doc ID 2067914.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Order Management - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.2 version, Transaction Entry

ACTUAL BEHAVIOR
---------------
Find that once an order has been Booked the field Customer Acceptance is no longer be updated.

EXPECTED BEHAVIOR
-----------------------
Expect to be able to update the Customer Acceptance field after the order has been Booked

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Navigation: Orders,Returns>Sales Orders
3. Enter an order and navigate to
Order Lines Customer Acceptance Tab:
Customer Acceptance
Enter value in field
4. Book the order
5. Now navigate to
Order Lines Customer Acceptance Tab:
Customer Acceptance
Unable to enter value in field as the field is greyed out

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update the Customer Acceptance field once the order has been Booked.

Cause

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In this Document
Symptoms
Cause
Solution
References


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